Delivery (Upgrade to Premium Add on)
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Shipped Fast & Easy
Orders are received, picked & packed within 1 business day. For smaller items we ship same day so 2-3 days shipping is our aim. For larger, bulky items we dispatch within 48 hours and aim to deliver metro cities within 5-7 days.
For more remote deliveries we aim to dispatch within 48-72 hours as we need to find the best option for getting bulky goods to your area, in the fastest time, with the least risk of damage. We aim to deliver to remote areas within 10-21 days
14 Day Money Back Guarantee
Buy with confidence knowing you are backed with a 14 Day Money Back Guarantee.
At The Furniture Shack we want to take the pain out of outdoor furniture shopping. Our furniture has been tested by thousands of bums in store so we know you will be in love at first seat!
If you recieve the goods and they arent exactly what you expected please email online@thefurnitureshack.com.au to lodge your 14DMBG. From there a rep will reach out and take care of the rest.
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Delivery (Upgrade to Premium Add on)
Delivery (Upgrade to Premium Add on)
Choose this option to upgrade your standard delivery to premium (available to Se QLD customers only).
Still requires to pay the delivery - this is an add on only not a complete delivery charge.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
Orders are received, picked, packed within 1 business day. For smaller items we ship same day so 2-3 days shipping is our aim. For larger, bulky items we dispatch within 48 hours and aim to deliver metro cities within 5-7 days. For more remote deliveries we aim to dispatch within 48-72 hours as we need to find the best option for getting bulky goods to your area, in the fastest time, with the least risk of damage. We aim to deliver to remote areas within 10-21 days.
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Customer Support
For live help please chat below. If we are offline please email online@thefurnitureshack.com.au for 1 business day response. Within business hours our online team are available via (07) 3390 5718.
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FAQ’s
Where are orders dispatched from? We are based in Wakerley - 15 minutes south east of Brisbane city. We have 7 retail stores for collection from Helenvale on the Gold Coast to Maroochydore on the Sunshine Coast.
Are the items in stock? We aim to have stock levels up to date online. If there are delays or backorder on stock we will make contact within 1 business day to confirm details.
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