Shipping Information
We strive to ensure that your ordered items are dispatched promptly and delivered to you in a timely manner.
For in-stock items, we guarantee dispatch within 24 hours of receiving your order.
As a general guide, smaller items are typically delivered Australia-wide within 3-7 business days.
Please note that shipping times for larger furniture items may vary:
- Queensland: 3-7 days
- New South Wales and Victoria: 5-12 days
- South Australia and Western Australia: 7-21 days
Large items are shipped by specialized furniture handlers, ensuring proper wrapping, handling, and delivery with a guarantee of safe arrival.
We pride ourselves on fast dispatch and work with reliable couriers to ensure your items are delivered securely.
Contact Information
If you have any shipping-related queries or need assistance, you can contact us at online@thefurnitureshack.com.au.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns process.
Returns are typically processed within 2-7 days from the date we receive the returned item.
If you wish to initiate a return, please contact our customer representative who will guide you through the process and confirm your return request. They will also assist in organizing return shipping or pickup.
Please note that all returns must be in their original packaging and in unused condition.
Contact Information for Returns
If you have any inquiries regarding returns, please email us at online@thefurnitureshack.com.au and our dedicated team will be happy to assist you.