14 Day Money Back Guarantee

At The Furniture Shack we want to take the pain out of outdoor furniture shopping. Our furniture has been tested by thousands of bums in store so we know you will be in love at first seat.


That is why we offer a 14 Day Money Back Guarantee.
This returns policy applies to all purchase made in a TFS store or our online store www.thefurnitureshack.com.au

The TFS 14 Day Money Back Guarantee does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations ACT 2010.

If you have changed your mind and would like to return your order, The Furniture Shack may offer you either an exchange or refund provided the following conditions are met

  • You have a valid TFS Tax Invoice
  • The product(s) are in original undamaged packaging
  • The product(s) have not been used or altered
  • The refund or exchange is sought within 14 days of invoice date or date of dispatch
  • The product(s) would need to be returned to their place of purchase, any cost associated with returning the goods would be at the consumers expense (note that we heavily subsidise shipping costs, but full shipping cost would be charged for returning items)
  • Is not subject to the exclusions listed in this policy.

ONLINE ORDERS 
If your purchase was made from our online store please contact them directly to arrange the return of your order.
Please note that any refund given would be less original postage/insurance costs. (In the event that your goods were shipped for free the actual postage amount would be deducted from the refund).

EXCLUSIONS
Please choose carefully when purchasing the following products as we are unfortunately unable to offer our 14 Day Money Back Guarantee.

  • Special Order Items
  • Ex display clearance product(s)
  • Gift Vouchers
  • Layby's & Items we have stored in our warehouse

RETURNS TENDER 
Where a refund is sought for your purchase the refund will be given using your original payment method.

 

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