Privacy Policy

Last Updated: July 29, 2025

The Furniture Shack (ABN 84 109 818 760) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We operate both online (via www.thefurnitureshack.com.au) and in-store across our retail locations in South East Queensland, Australia.

1. What Personal Information We Collect

We may collect the following information from you:

• Full name

• Contact details (email address, phone number, postal address)

• Purchase and order history

• Demographic information (e.g. postcode, preferences)

• Product reviews or feedback

• Marketing preferences

• Payment and transaction metadata (no credit card details are stored by us)

• Customer service and support interactions

We collect this information via:

• Website forms

• Online checkout

• Email or SMS

• In-store interactions

• Customer service conversations

• Cookies and web analytics

2. Why We Collect This Information

We collect your information to:

• Fulfil and deliver your orders

• Provide customer service and support

• Personalise your shopping experience

• Improve our products and services

• Send promotional offers, news, and updates (if you opt-in)

• Comply with legal obligations and resolve disputes

You can opt out of marketing communications at any time by clicking “Unsubscribe” in emails or contacting us directly.

3. Disclosure to Third Parties

We do not sell or rent your personal data to third parties.

However, we may share information with trusted third-party service providers for operational purposes, including:

• E-commerce platform (e.g. Shopify)

• Payment processors (e.g. Stripe, PayPal)

• Delivery partners (e.g. Australia Post, couriers)

• Marketing and analytics tools (e.g. Google Analytics, Meta Ads, Klaviyo)

• Point of Sale and inventory systems

• IT, CRM, and customer support software

These providers are contractually required to handle your data securely and in accordance with applicable privacy laws.

4. Overseas Data Transfers

Some of the third-party services we use may store or process data outside Australia (e.g. the United States, Canada, or Ireland).

We take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles and treat your information securely.

5. Cookies and Website Tracking

We use cookies and tracking technologies to:

• Understand website usage

• Improve site functionality and performance

• Personalise your experience

• Deliver relevant advertising (e.g. via Meta or Google)

You can disable cookies through your browser settings, but this may limit functionality on our website.

6. How We Store and Protect Your Data

We are committed to protecting your information through:

• Secure servers and encrypted connections

• Access restrictions and authentication controls

• Regular software updates and security audits

Only authorised staff or partners can access your personal information where required to perform their duties.

7. Accessing or Updating Your Information

You may request access to your personal information or ask for it to be corrected by contacting us:

📧 Email: office@thefurnitureshack.com.au
📍 Post: PO Box 4000, Gumdale QLD 4154 
📞 Phone: (07) 3390 5718

We will respond within a reasonable timeframe, typically within 30 days, and there is usually no fee.

8. Complaints

If you believe we have breached your privacy rights or mishandled your information, please contact us using the details above.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au
📞 1300 363 992

Terms & Conditions

3. If The Furniture Shack has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by The Furniture Shack from your credit card will be re-credited to your account and The Furniture Shack  will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. The Furniture Shack will not be obliged to offer any additional compensation for disappointment suffered. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price may take a few hours to update. Please note that the price the goods are offered for tender are as displayed in your online basket.

4. The Furniture Shack is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

5. Shipping offers and shipping rates are for services covered by our third party carrier. If your area falls out of this area you will be notified within 48 hours of placing your order.

6. We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: • has a problem that would have stopped someone from buying the item if they had known about it • is unsafe • is significantly different from the sample or description • doesn’t do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.

7. Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection.  You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. Our layby facility is a 6 week system to be finalised within the 6 weeks from date of purchase, minimum 20% deposit. Regular weekly repayments must be made. If the layby is cancelled due to it being overdue or a customer fails to pay, management reserves the right to retain 10% of the full purchase price.

8. Any purchases that are made through a commercial and trade account are excluded from our domestic warranties. Commercial and trade warranties will be determine case by case when products are purchased using a commercial and trade account.

Privacy Policy

• name
• contact information including email address
• postal address and/or telephone number (if supplied by you)
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• The Furniture Shack promises not to sell, share or provide information gathered through our site to third parties.